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Trustee, Custody & Legal Services

Engaging professional partners. Learn how to hire a Corporate Trustee, secure Will Custody, or engage the Legal Panel.
By Melvin Lim and 1 other
5 articles

Trustee & Corporate Executor Services

Lifetime Custody ensures your Will is safe and can be found when you are gone. Corporate Executorship ensures your wishes are carried out professionally without burdening your family. What are Trustee Services? Trustee services are professional solutions offered by our partner companies (such as Palladium or Affin Hwang) to assist with the execution and management of an estate. These services typically include: - Corporate Executor Services: Appointing a professional company to administer the estate instead of an individual. - Testamentary Trusts: Creating a trust within the Will to manage assets for beneficiaries (e.g., minors or those with special needs). - Lifetime Custody Services: Secure storage of the physical Will document. How to Appoint a Corporate Trustee Follow these steps to subscribe to a service or appoint a corporate executor: 1. On the customer profile, scroll down to Add-ons. Click on Trustee Services. 2. Review the list of available trustee companies and their service descriptions. 3. Select your preferred trustee company (e.g., Palladium or Affin Hwang) and click Save. 4. Click Home and return to your client's profile. 5. Click Purchase, select which Corporate Trustee Services you need. 6. Complete the payment process. 7. Once payment is confirmed, the status "Custody Service Appointed" will appear in the Will details. Important Notes - Testamentary Trusts: If you purchase a Testamentary Trust service, you must generate a new Will, as the trust clauses need to be formally included in the new Will document. - Trustee Fees: Fees vary by provider. Please refer to the full Service Fee under "Fees (Reference for Clients)" in the Resources Library for precise figures. Next Steps After Appointment 1. Courier the Will: The Legacy Planner must courier the original, signed Will to the appointed trustee company. 2. Track Delivery: You can check the delivery status (e.g., Received or Not Received) directly in the system to ensure safe arrival. Video Tutorial: Watch the Trustee Services Training Vide FAQ Q: A customer wants to appoint a Trustee as the third executor. Does the customer need to pay the trustee appointment fee upfront together with the Will writing fee? A: Yes. This is a setup fee and must be paid on top of the Will writing fee. Q: Why is it not possible to select a corporate executor without subscribing to Lifetime Custody? A: Appointment of a corporate trustee requires subscribing to the Lifetime Custodian service to ensure the original Will is safely kept with the trustee. Regardless of whether the corporate trustee is appointed as the 1st, 2nd, or 3rd executor, the client must pay the appointment fee and subscribe to the Lifetime Custodian service.

Last updated on Mar 16, 2026

Estate Administration Workflow (Affin Hwang Trustee Berhad as Corporate Executor)

Estate Administration Fee Structure (Affin Hwang Trustee Berhad) The annual fee is calculated based on the gross value of the estate as follows: - 1.0% on the first RM5,000,000 - 0.5% on the remaining balance Minimum Fee: All estates are subject to a minimum administration fee of RM8,000 per annum. Taxes and Disbursements: The fees stated above are subject to prevailing government taxes (where applicable) at the time of administration. Estate Administration Referral Commission Fee(Affin Hwang Trustee Berhad) for Koha Legacy Planners This commission is derived from the administration fees charged by the Trustee: - Rate: 15% of the annual fee charges OR a minimum of RM 1,200. - Duration: Payable for the first five (5) years of administration or until the estate is fully settled, whichever occurs first. A Guide to the Estate Administration Process Step 1: Notification & Initial Deposit Upon the Testator’s passing, the family notifies Affin Hwang Trustee Berhad. To trigger the commencement of the file, an initial deposit of RM10,000 is required. - Who pays? While any individual (such as a friend or relative) can technically make the payment, it is highly recommended that a family member with a direct interest in the estate handles it. This ensures smoother tracking and simplifies any future reimbursement processes. - Exceptions: If you choose to purchase an Insurance Trust, you have the option to settle legal fees and the Grant of Probate (GOP) process through the trust during the application. If this option is selected, no upfront deposit is required, as these costs will be covered by the trust's arrangements. - Purpose: This deposit provides the initial liquidity needed to kickstart legal proceedings. Step 2: Grant of Probate (GoP) Application Affin Hwang Trustee Berhad engages a lawyer to apply for the GoP. - AHTB can use its panel lawyers, or a Koha Panel lawyer nominated by the family. - Cost: Legal fees are not included in the administration fee. The RM10,000 deposit partially will be used to pay lawyer to kick start the process Step 3: GoP Extraction & Reimbursement The GoP is typically extracted within 3–6 months. Once AHTB can officially access the estate's bank accounts, the initial RM10,000 deposit is reimbursed to the payer. If the estate lacks cash, AHTB will liquidate assets to raise funds for the refund. Step 4: Asset Consolidation & Fee Charging The estate administration fee is charged. AHTB sends formal letters to banks and financial institutions to consolidate all assets and identify liabilities. Step 5: Debt Settlement & Gazette Notice AHTB settles all valid debts, including LHDN (taxes) and bank loans (car, personal, business). - Private Debts: To protect the estate, AHTB publishes a Gazette (Notice to Creditors) for 3 months. This is usually done during the GoP application (Cost: ~RM100++). - Liquidity: If cash is insufficient, AHTB reserves the right to liquidate the easiest/fastest assets to raise funds for debt settlement. Step 6: Distribution & Handover After all debts and taxes are cleared, AHTB distributes the remaining assets to the beneficiaries as per the Will. - Physical Items: AHTB takes responsibility for the handover of physical assets (e.g., jewelry) only if they are specifically mentioned in the Will and can be located. Additional Notes - The administration fee for Affin Hwang Trustee Berhad is charged per annum. It is in the beneficiaries' best interest to provide documentation quickly to ensure the process is completed within the first year. - Insurance Trust: If the client has an Insurance Trust, during the initial insurance trust application process, they could opt to fund the RM10,000 deposit and legal procedures using the trust funds. This prevents the family from having to pay upfront during a time of bereavement.

Last updated on Apr 22, 2026