Home Knowledge Base & Platform Support Customer Service & Data Privacy

Customer Service & Data Privacy

Last updated on Nov 28, 2025

Contacting Support

  • Response Time: 3–5 working days (first-come, first-served).

  • Urgent Help: Use the Chatbot for instant answers or contact Customer Support directly.

Data Privacy

  • Who can view a Will? Only the Advisor (Legacy Planner) and the User who created the Will can view or edit it. Koha Digital utilizes strict access controls to ensure client privacy.